MY PRODUCT

How do I recognise a real Pomme pidou?

There are a few ways to check the authenticity of your Pomme pidou.

• If it is a figurine, there is a small label on it with the name of the animal e.g. 'Freddy'. However, it is possible that the passport has been lost over time.
• If you own a money box, you can check whether there is a Pomme pidou stamp on the white or black cap at the bottom of your money box. Do you see a brand name? Congratulations! You are the happy owner of a real Pomme pidou!

Are you still not sure whether your product is a real Pomme pidou? Send some pictures of the product to hello@pommepidou.com and we will help you soon!

When will a product be back in stock?

We cannot say exactly when a product will be back in stock, but when a product is sold out an 'email when available' button will appear on the product page. There you can leave your email address and you will be automatically notified when the product is back in stock.

I received a 'back in stock' e-mail, but when I want to order the item, it is sold out again.

When you leave your e-mail address and a product is back in stock, you will receive an e-mail about it as soon as possible. Even if it is only a small quantity. In this case, an item may be sold out before you have had a chance to purchase it. Being quick is the message!

Do all coins fit in a Pomme pidou money box?

The slot in all Pomme pidou moneyboxes is about 3,8 cm long. During the design process we make sure all coins fit into our lovely moneyboxes.

Why is my Pomme pidou not identical to the one in the photos on the website?

No, your Pomme pidou animal is not sick! Because of the manufacturing process, every item is unique. Piece by piece the items are manually covered with their beautiful pattern, which means that the pattern can be moved slightly to the left, right, higher or lower. Some details, such as the eyes, are then also manually painted on it, making each sculpture even more unique. A lovely piece of art!

Why are some parts of the pattern blurred?

No, you do not need glasses! Due to the manufacturing process, some parts of the pattern may become blurred. This is perfectly normal and we try to minimise it.

Why do the colours fade?

The Pomme pidou animals are designed for maximum colour and are finished with a high-quality varnish layer. But just like real animals, they don't like bright sunlight and their colours can change. 'Can't I just apply a layer of sun cream then?' Sorry, but unfortunately! The colours can fade or change colour under the influence of sunlight. So please don't put them in direct sunlight and your Pomme pidou animal will remain the sunshine in your house forever!

Can the products withstand sunlight?

The Pomme pidou animals are designed for maximum colour and are finished with a high-quality varnish layer. But just like real animals, they don't like bright sunlight and their colours can change. 'Can't I just apply a layer of sun cream then?' Sorry, but unfortunately! The colours may fade or change colour under the influence of sunlight. So please don't put them in direct sunlight and your Pomme pidou animal will remain the sunshine in your house forever!

Are the products water-resistant?

Would you like to take a bath with frog "Freddy"? Too bad, but he will only be able to watch. The Pomme pidou animals don't like a lot of water. So please don't wash them with water. Do you want to clean them? Then just dust them with a damp cloth and they look like new again! Fresh and clean.

What formats are available?

The Pomme pidou products are available in Extra Small, Small, Medium, Large, Extra Large and Extra Large (Giant).

Please note: in 2019, the names of our formats were changed to create a logical succession. The figurines have remained the same size, though! Small became Medium. Extra Large became Large. Extra Large became Extra Large.

Which animal is best for me?

A personal choice, but not an easy one. To help you with this, we have prepared a short quiz to help you find the perfect match! Click here.

Are all animals available in the same functions?

No. Each new animal in the family initially appears as a piggy bank. When a certain animal is popular, other features of that animal are made. We try to keep our range as wide as possible and you are sure to find something you like!

What material are the Pomme pidou animals made of?

99% of our collection consists of ceramics. A valuable and robust material. For larger pieces (the Extra Large items) we use polyresin. This ensures that they are less susceptible to breakage.

Can I put my Pomme pidou outside?

We advise you not to place your products outside. Just like us, the Pomme pidou animals can get burnt and change colour. Moreover, they don't like rain, snow and wind. The best option is to keep your Pomme pidou animals inside. Nice and cosy with you.

I am a fan of a certain animal, but I cannot find it in your collection.

There are now more than 125 different Pomme pidou animals. It is possible that we have not yet designed this type of animal, or you won't find it in our range. Many animals have already retired. You can find the current range on our website. However, we appreciate ideas for future designs. Please send an e-mail with your ideas to hello@pommepidou.com.

What animals exist?

So much! You can find the current range on our website.

How many different animals has Pomme pidou designed? Where can I see them?

There are now more than 125 different Pomme pidou animals. Many animals have already retired and you won't find them in our range anymore. You can find the current range on our website.